FAQS

 

Let us answer some questions you may have about 2025 Crown Australian Open Championship

Stay & Play At Crown

 

 

HOSPITALITY 

What time do the Liquorland Champions Club and Sandbelt on 18 Hospitality start?

 Sandbelt on 18 & Liquorland Champions Club

Thursday 4th December: 8:00am - 6:00pm (suite opening earlier on Thursday due to Rory’s early tee time)

Friday 5th December: 10:30am - 6:00pm

Saturday 6th December: 10:30am - 6:00pm

Sunday 7th December: 10:30am - 6:00pm

 

FOOD & BEVERAGE

Morning tea, lunch and afternoon tea will be provided each day, along with a full beverage service including beer, wine, sparkling wine and soft drinks.

THURSDAY: 

 08:00am          Coffee, tea and softdrinks, water available

09:30am          Morning tea served

11.30am          Beverage service begins – beer, wine, sparkling wine

From 12:30     Buffet luncheon

2.30pm             Dessert

3.30pm             Afternoon tea

 
FRIDAY/SATURDAY/SUNDAY 

10:30am          Morning tea served

11.30am          Beverage service begins – beer, wine, sparkling wine

From 12:30     Buffet luncheon

2.30pm             Dessert

3.30pm             Afternoon tea

What time does the Pavilions on 12 Hospitality start?

Please find below the Pavilions on 12 opening and service times per day:

Thursday 4th December: 7:00am - 5:00pm (opening earlier on Thursday due to Rory’s early tee time)

Friday 5th December: 10:30am - 6:00pm

Saturday 6th December: 10:30am - 6:00pm

Sunday 7th December: 10:30am - 6:00pm


FOOD & BEVERAGE

Morning tea, lunch and afternoon tea will be provided each day, along with a full beverage service including beer, wine, sparkling wine and soft drinks.

 

THURSDAY:

07:00am          Coffee, tea and soft drinks, water available

09:30am          Morning tea served

11.00am          Beverage service begins – beer, wine, sparkling wine

12:30pm          Buffet luncheon

3.00pm            Afternoon tea

5.00pm            Beverage package concludes

6.00pm            Suite closes

 

FRIDAY/SATURDAY/SUNDAY:

10:30am          Morning tea served

11.30am          Beverage service begins – beer, wine, sparkling wine

12:30pm          Buffet luncheon

3.00pm            Afternoon tea

5.30pm            Beverage package concludes

6.00pm            Suite Closes

Is there a dress code for Hospitality?

Smart Casual – guests are advised to wear clothing and sensible footwear suitable for the weather and access around a golf course. 

I am interested in purchasing the 2026 Australian Open, how do I buy?

Travel packages are now on sale for the 2026 Men's Australian Open. For further information, please enquire with our team below.

ACCESSIBILITY 

How can I move around the course if I have mobility or accessibility issues?

Wheelchairs and other motorised chairs are allowed on the tournament grounds however own golf carts are not permitted. Surfaced paths are limited and please note that the grounds at the venue are undulating in places. 

Are there disabled and/or wheelchair facilities available?

There will be designated accessible viewing areas at the venue with locations TBC. Access to these areas will be on a first come first served basis and also will be available to accompany carers (max of one). 

There will be an accessibility lift on the 18th for those attending.

Will there be an accessible drop off area at the venue?

Accessible drop off areas will be made available at the venue. Please email info@golf.org.au in advance to arrange access. 

Is there disabled and/or wheelchair parking?

Accessible parking options may be arranged upon request at the venue and is subject to availability. Please email info@golf.org.au in advance to apply. 

Alternatively, tournament shuttle buses with low floor accessibility access will run from Cheltenham & Sandringham Stations on a regular basis. 

GENERAL QUESTIONS

How do I get around the venue?

Spectators can move freely around the course outside the roped areas – with controlled crossing points positioned around the course and clearly marked by signposts. These crossings are manned by course Marshals, allowing you to move around and watch your favourite players.

Can I bring a bag in with me?

Yes. Bags will be checked by security upon arrival at the entry gate. 

Is there a cloakroom?

No.

Are there screens available on course?

Yes, there will be a big screen to enjoy the action in the 19th Fan Zone. 

I’m new to golf. Is there Golf Course etiquette I should be aware of?
  • ‘Fore!’ Alert – The shout of “Fore!” is the standard warning in golf when a ball may be heading towards others. If a player’s shot veers off course, they’ll yell “Fore!” to alert anyone in the area. When you hear it, quickly crouch down and shield your head & face for protection. 

  • Rope Lines – Rope lines are set up throughout the course to mark the designated playing area. Spectators must stay behind these lines unless directed otherwise by event staff. Additional rope lines may be set up elsewhere, and the same rule applies – do not cross them unless explicitly instructed to do so. 

  • Player and Marshal Signals – Golfers can hit the ball over long distances, so not all “Fore!” warnings are audible. Stay alert to shots on the hole and look for additional signals that a ball might be coming your way (e.g. tee marshals may point in the ball’s direction). 

  • Course Layout and Scorecard – Each day, a draw sheet will be available with tee times for all players. The sheet typically includes a course map and scorecard, offering useful details about each hole 

  • Course Awareness – Hole numbers will be displayed on boards at the tees. Paired with the scorecard or course layout, these will help you identify your location on the course and stay mindful of possible stray shots from nearby holes. 

  • Golf Shot Variability – While players aim for the fairways and greens, there are natural obstacles on the course, like rough (long grass near fairways and greens) and bunkers (sand traps), which can increase the chance of an off-target shot from these areas. 

  • Weather Conditions – Wind can significantly impact the ball’s flight path, making shots more challenging to control, especially on windy days with crosswinds. Be mindful of the wind’s direction and stay alert, especially on blustery days, to ensure your safety as a spectator. 

  • Behaviour - Anyone acting in a manner deemed to be abusive, derogatory, rude, or aggressive may be subject to removal from the event. 

Under 18 - Entry Policy in Corporate Marquees

Guests under 18 years of age may only enter the corporate marquee facility when accompanied by a responsible adult over 18 and as a paying adult.

No alcohol may be served to a person under 18 at any time.

Golf Australia reserves the right to use discretion when permitting entry for under 18 year old guests. 

Children under 12 years of age including very young children may only enter at the full discretion of Golf Australia.

Am I able to smoke at the venue?

The Crown Australian Open is a non-smoking event. For those wanting to smoke, you will need to leave the Royal Melbourne Golf Course to do so. 

Where can I find the tee times?

Tee times for Thursday and Friday can be found here. Updated tee times for Saturday and Sunday will be posted here late on Friday. 

2025 TICKETING INFORMATION

When will tickets be sent out?

Tickets have now been distributed to customers. Customers would have received an email from Lup Events containing your tickets as a PDF attachment. Please check your junk or spam folder if you haven't received it.

How will tickets be sent out?

Customers would have received an email from Lup Events containing your tickets as a PDF attachment. Please check your junk or spam folder if you haven't received it.

Crown Stay& Play